1. General Policy

At King Trading B.V., customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, or you may need to return it for other reasons. Our Refunds & Returns Policy outlines the conditions under which returns and refunds are accepted and processed.

2. Eligibility for Returns

Products may be returned for a refund or exchange under the following conditions:

• The return request is made within 10 days of the delivery date.
• The product is in its original condition, unused, and in the original packaging, with all labels and tags intact.
• A valid proof of purchase, such as an invoice or receipt, is provided.
• The product is not listed under non-returnable items (e.g., perishable goods, customized products).

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, beverages).
• Customized or personalized products.
• Items on clearance or final sale.
• Products with hygiene concerns, such as personal care items, if unsealed.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call our customer service at +31 97005031740 to request a Return Authorization (RA) number.
2. Prepare the Item: Repackage the item securely, including all original packaging, manuals, and accessories. Write the RA number on the outside of the package.
3. Shipping: Send the package to the return address provided by our customer service team. Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
4. Inspection: Upon receiving the return, our team will inspect the item to ensure it meets the return conditions. This process may take up to 5 business days.

5. Refund Process

If the returned item passes inspection, a refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. It may take 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Restocking Fee: A restocking fee of 10% of the item’s purchase price may be deducted from the refund for non-defective returns.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

6. Exchanges

Exchanges are subject to product availability. If you wish to exchange a product for a different item or variation, please specify this during your return request. We will process the exchange once we receive and inspect the returned item. Any difference in price will be billed or refunded accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of receipt. We will arrange for a replacement or refund, and cover the return shipping costs. Please provide photos of the damage or defect along with your request.

8. Cancellation Policy

Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.

9. Contact Information

For any questions or concerns regarding our Refunds & Returns Policy, please contact us at:

• Email: [email protected]
• Phone: +31 97005031748
• Address: Waterkers 72 2804 PL Gouda, Netherlands

We reserve the right to amend this policy at any time. Changes will be effective immediately upon posting on our website.

This policy ensures transparency and sets clear expectations for customers, aligning with the nature of King Trading B.V.’s wholesale trade operations.